Shipping
Shipping across Canada
Every order is packed and dispatched from British Columbia, Canada and travels domestically to the delivery address. Nothing crosses a border, so there is no customs clearance, no brokerage fee and no risk of a parcel being held or seized at the frontier.
Dispatch
1–2 business days
Orders placed before 2:00 PM PT on a business day are packed the same day.
Free shipping
Over CA$200
On Canadian orders, before tax. Below that, the rate is shown before you confirm.
Tracking
On every parcel
Issued when the carrier first scans the shipment, not when the label is printed.
Transit time after dispatch
| Destination | Typical transit |
|---|---|
| British Columbia and AlbertaUrban and suburban postal codes | 1–3 business days |
| Saskatchewan and ManitobaUrban and suburban postal codes | 2–4 business days |
| Ontario and QuebecUrban and suburban postal codes | 3–5 business days |
| Atlantic CanadaNB, NS, PE, NL | 4–7 business days |
| Territories and remote codesYT, NT, NU, and remote northern addresses in any province | 4–8 business days |
How orders are packed
Compounds ship as a lyophilised powder in a sealed vial, which is stable at room temperature for the duration of domestic transit and does not need a cold chain to arrive intact. Vials are packed in a rigid outer with the certificate of analysis for the lot enclosed. Packaging is unbranded on the outside: the label carries an address, a return address and nothing that describes the contents.
Orders placed before 2:00 PM PT on a business day are packed the same day; everything else goes out within one to two business days.
Delivery addresses
Orders ship to Canadian addresses only. Canada Post delivers to a PO box or a general delivery counter; courier services do not, so selecting a PO box limits which shipping options are available on that order. A signature may be required at the carrier’s discretion on higher-value parcels.
An address cannot be changed once a parcel has been scanned by the carrier. Before that, email [email protected] with the order number and the corrected address.
If something goes wrong
A parcel with no carrier scan for a full business week is treated as lost and is replaced or refunded at your choice. We do not require a carrier claim to be settled first — that is our problem to pursue, not yours to wait on.
A parcel that arrives with damaged vials is replaced on receipt of a photograph of the shipping box and its contents, sent within five days of delivery. Keep the packaging until the replacement is confirmed.
A parcel marked delivered that you did not receive should be reported within five days of the delivery scan. These are investigated with the carrier case by case; a parcel left in a mailroom or with a neighbour is the most common outcome.
Refunds and returns outside these cases are covered by the refund policy.
Taxes
Applicable GST, HST, PST or QST is calculated at the rate for the shipping province and is shown before an order is confirmed. No tax is collected at the door by a carrier, because a domestic parcel is not an import and there is nothing for a carrier to assess.
International orders
Not offered. Shipping outside Canada would reintroduce exactly the customs exposure that a domestic supplier exists to remove, and it would place the parcel under a different regulatory regime at the destination. See are peptides legal in Canada for why the border is the part that goes wrong.
Shipping questions
Do I pay duty, brokerage or customs fees on a Canadian order?
No. A domestic parcel never enters the customs system, so there is no duty, no GST or HST collected at the border by a courier, and no brokerage fee. The only charges on a Canadian order are the catalogue price, shipping if the order is under the free-shipping threshold, and applicable sales tax shown before you confirm.
What happens if my parcel is lost or damaged in transit?
Contact us with the order number and the tracking number. A parcel that the carrier has not scanned for a full business week is treated as lost and is replaced or refunded; a parcel that arrives with damaged vials is replaced on receipt of a photograph of the shipping box and its contents. Both are handled without a carrier claim having to be settled first.
Can an order be sent to a PO box or a general delivery address?
Yes, to a Canada Post PO box or general delivery counter. Courier services do not deliver to PO boxes, so selecting one at checkout restricts the shipping options available on that order.
Do you ship outside Canada?
No. This catalogue is sold and shipped within Canada only. Shipping internationally would reintroduce exactly the customs exposure that a domestic supplier exists to remove, and it would put the parcel under a different regulatory regime at the destination.