Support
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Everything reaches [email protected] and is answered by someone who can read a chromatogram. Pick the closest heading below and the email opens with a subject and the fields we will need.
An existing order
Tracking, delivery, a change of address before dispatch, or anything that has gone wrong with a parcel.
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- The order number
- The shipping postal code
A certificate of analysis
The certificate for a lot you have received, or a sample certificate if you are evaluating us before ordering.
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- The lot number printed on the vial
- The compound name and fill
A compound question
Specification, molecular data, storage, availability or restock timing. We answer what is in the vial and what the literature reports.
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- The compound and fill you are asking about
Bulk or institutional
Volume pricing, repeat supply, purchase orders and institutional billing.
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- The compounds and approximate quantities
- Whether a purchase order or invoicing is required
We do not provide dosing guidance, administration instructions, protocols or anything that could be read as medical advice — not on this site and not by email. Questions about what a compound is, what a lot assayed at, or what the literature reports are answered in full. See the research disclaimer for why.